Your Data, Protected

Ph Swerte Privacy Policy — How We Handle Your Personal Information

Your privacy matters to us. This page explains exactly what data Ph Swerte collects, why we collect it, who we share it with, and how you can exercise your rights under the Philippine Data Privacy Act of 2012. Walang nakatagong bagay dito — straight to the point lang.

Last updated: 1 June 2025
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Six Things Ph Swerte Promises About Your Data

Before diving into the full policy, here's the short version of how Ph Swerte treats your personal information. These commitments apply to every player, every time.

We Don't Sell Your Data

Ph Swerte does not sell, rent, or trade your personal information to third-party marketers. Your data is used to run your account and improve your experience — full stop.

We Use Encryption

All data transmitted between your device and Ph Swerte is encrypted using industry-standard TLS protocols. Your financial details and personal information are never sent in plain text.

You Control Your Data

Under the Philippine Data Privacy Act, you have the right to access, correct, delete, and port your personal data. Ph Swerte provides clear processes to exercise all of these rights.

We Collect Only What We Need

Ph Swerte collects the minimum personal data required to run your account, comply with Philippine gaming regulations, and process your transactions. We don't ask for information we don't need.

Compliant with Philippine Law

This policy is written in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. Ph Swerte is registered with the National Privacy Commission.

We Notify You of Breaches

In the unlikely event of a data breach that could harm you, Ph Swerte will notify affected players and the National Privacy Commission within the timeframes required by law.

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Ph Swerte and Your Right to Privacy

When you create an account at Ph Swerte, you share personal information with us. That's unavoidable — we're a licensed gaming platform operating under Philippine regulations, and we're legally required to verify player identity, process financial transactions, and maintain records for regulatory purposes. But being required to collect data doesn't mean we take that responsibility lightly.

The Philippine Data Privacy Act of 2012 gives every Filipino the right to know what happens with their personal information. Ph Swerte takes those rights seriously. We've written this policy in plain, readable language — not just to tick a compliance box, but because we believe you genuinely deserve to know what we do with your data.

This policy covers everything: what we collect when you register and play at Ph Swerte, how we use that data, who we share it with (and who we absolutely don't), how long we keep it, and how you can ask us to access, correct, or delete it. Read through the sections below at your own pace. If something isn't clear, our support team is available 24/7 to explain anything in plain language.

This Privacy Policy applies to all personal data collected by Ph Swerte through phswerte.my and any related applications or services. By registering or using Ph Swerte, you acknowledge this policy. Please read it carefully — it affects your rights and obligations.

1 Who We Are

Ph Swerte ("we," "us," "our") is a licensed online gaming platform operating in the Philippines at phswerte.my. We act as the Personal Information Controller (PIC) for all personal data collected through our platform, as defined under Republic Act No. 10173, the Philippine Data Privacy Act of 2012.

As the PIC, Ph Swerte determines the purposes and means of processing your personal data, and we are responsible for ensuring that all processing activities comply with applicable Philippine privacy law. Our designated Data Protection Officer (DPO) can be reached at privacy@phswerte.my.

2 Data We Collect

Ph Swerte collects personal data in two broad categories: information you provide directly, and information collected automatically when you use the platform.

Information You Provide

  • Registration data: Full legal name, date of birth, gender, email address, mobile number, and residential address.
  • Identity verification (KYC): Government-issued ID (passport, SSS, UMID, PhilHealth, driver's licence, or voter's ID), selfie for liveness verification, and proof of address where required.
  • Financial data: GCash account number, Maya account details, bank account numbers (BDO, BPI, UnionBank, etc.), and transaction records. We do not store full card numbers — card payments are tokenised by the payment processor.
  • Communications: Messages sent to our support team, survey responses, and feedback forms.

Information Collected Automatically

  • Device and technical data: IP address, browser type and version, operating system, device identifier, and screen resolution.
  • Usage data: Pages visited, games played, session duration, bets placed, and navigation patterns within the platform.
  • Location data: General location derived from your IP address to verify that you are accessing from within the Philippines, as required by our licence.
  • Cookie data: Session tokens, preference cookies, and analytics data (see Section 6 for full cookie details).
Data Category Examples Legal Basis
Identity Data Name, date of birth, government ID Legal obligation (KYC/AML), contract
Contact Data Email, mobile number, address Contract performance
Financial Data GCash number, bank account, transaction history Contract performance, legal obligation
Technical Data IP address, device type, browser Legitimate interest (security, fraud prevention)
Usage Data Games played, bets, session history Contract performance, legitimate interest
Marketing Data Promotion preferences, communication opt-ins Consent

3 How We Collect It

Ph Swerte collects personal data through the following channels:

  • Direct interactions: When you register, verify your account, make a deposit or withdrawal, contact support, or fill in any form on the platform.
  • Automated technologies: Cookies, server logs, and tracking pixels collect data automatically as you navigate phswerte.my.
  • Third-party providers: Payment processors (GCash, Maya, bank partners) confirm transaction data. KYC verification partners may provide identity check results. These providers only share data with Ph Swerte that is necessary for the service.
  • Publicly available sources: Where legally permitted, we may cross-reference publicly available information (for example, government databases used for regulatory compliance checks).
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4 Why We Use Your Data

Ph Swerte uses your personal data for the following purposes:

  • Account creation and management: To register you as a player, verify your identity, maintain your account, and provide access to games and services on the platform.
  • Processing transactions: To process deposits, withdraw winnings, issue bonuses, and maintain accurate financial records of your account activity.
  • Regulatory compliance: To fulfil our obligations under Philippine gaming regulations, including Know Your Customer (KYC) checks, Anti-Money Laundering (AML) monitoring, and age verification requirements.
  • Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, account takeovers, and abuse of our platform or bonus system.
  • Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact our support team.
  • Platform improvement: To analyse how players use Ph Swerte and identify areas where we can improve the experience, fix bugs, and develop new features.
  • Marketing communications: With your consent, to send you information about promotions, bonuses, new games, and events at Ph Swerte. You can opt out at any time.
  • Responsible gaming: To monitor gaming patterns that may indicate problem gambling, and to administer self-exclusion, deposit limits, and other player protection tools.

Plain language: We use your data to run your account, keep it safe, and make sure we're following Philippine law. We don't use it to spam you or sell it to advertisers.

5 Who We Share Your Data With

Ph Swerte does not sell your personal data to any third party. We share data only in the following circumstances, and only to the extent necessary:

  • Payment providers: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and Visa/Mastercard processing partners receive the transaction data needed to complete deposits and withdrawals.
  • KYC and identity verification partners: Third-party verification services that process identity documents and liveness checks as part of our regulatory compliance obligations.
  • Game providers: Providers such as JILI may receive a pseudonymous player identifier and relevant game data to facilitate gameplay and resolve technical disputes. They do not receive your full personal profile.
  • Regulatory authorities: Philippine gaming authorities, the National Privacy Commission, and law enforcement agencies may receive data when required by law, court order, or regulatory request.
  • AML monitoring services: Financial intelligence and transaction monitoring services that help us detect and report suspicious activity as required under Philippine AML regulations.
  • Technology and infrastructure providers: Cloud hosting, cybersecurity, and analytics providers who process data on our behalf under strict data processing agreements that require them to maintain confidentiality and use data only as instructed by Ph Swerte.

All third parties with whom Ph Swerte shares data are required to maintain appropriate security measures and are prohibited from using your data for their own independent purposes. We do not transfer your personal data outside the Philippines without ensuring adequate data protection safeguards are in place.

6 Cookies & Tracking

Ph Swerte uses cookies and similar tracking technologies on phswerte.my. Cookies are small text files stored on your device that help us run the platform, remember your preferences, and understand how players use the site.

Types of Cookies We Use

  • Strictly necessary cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of these without preventing the site from working.
  • Functional cookies: Remember your preferences such as language settings and display options, so you don't have to reset them each visit.
  • Analytics cookies: Help us understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised where possible.
  • Marketing cookies: Used to personalise promotional offers and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect your ability to use some features of Ph Swerte. Most browsers allow you to view, manage, and delete cookies from your settings menu.

7 Data Security

Ph Swerte uses a layered approach to security to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our security measures include:

  • TLS encryption for all data in transit between your device and our servers.
  • Encryption of sensitive data at rest, including financial account details and identity documents.
  • Access controls that restrict employee access to personal data on a strict need-to-know basis.
  • Regular security audits and penetration testing of our infrastructure.
  • Multi-factor authentication options for player accounts and mandatory MFA for all Ph Swerte staff.
  • Fraud detection systems that monitor account activity for unusual patterns in real time.

Despite these measures, no online platform can guarantee 100% security. You also play a role in protecting your account — use a strong, unique password, enable two-factor authentication, and never share your login details with anyone. If you suspect your account has been compromised, contact Ph Swerte support immediately.

8 How Long We Keep Your Data

Ph Swerte retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Philippine law. Specific retention periods include:

  • Account data: Retained for the duration of your active account, and for a minimum of five years after account closure, as required by Philippine gaming regulations.
  • Transaction records: Retained for a minimum of five years as required under Anti-Money Laundering rules applicable to licensed gaming operators.
  • KYC documents: Retained for the period required by our regulatory licence and Philippine AML laws. Copies of government IDs are handled with strict access controls throughout their retention period.
  • Support communications: Retained for up to three years to assist with dispute resolution and service improvement.
  • Marketing preferences: Retained until you withdraw your consent, after which they are deleted or anonymised.

When data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9 Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Ph Swerte. To exercise any of these rights, contact our Data Protection Officer at privacy@phswerte.my. We will respond within 15 working days.

Right to Be Informed

Know what personal data Ph Swerte holds about you and how it is being used.

Right to Access

Request a copy of your personal data. We'll provide it in a readable format.

Right to Correction

Ask us to correct inaccurate or incomplete personal data about you.

Right to Erasure

Request deletion of your data where it is no longer needed or processed unlawfully, subject to legal retention obligations.

Right to Object

Object to processing based on legitimate interest, including direct marketing. Objection to marketing takes effect immediately.

Right to Data Portability

Receive your data in a structured, machine-readable format to transfer to another service where technically feasible.

How to exercise your rights: Email privacy@phswerte.my with your full name and registered email address. Include a brief description of your request and a copy of a valid ID for identity verification. We respond within 15 business days.

10 Children's Privacy

Ph Swerte is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 21. Our registration process includes age verification steps, and we require all players to confirm they meet the minimum age requirement.

If Ph Swerte becomes aware that personal data has been collected from a person under 21 without appropriate consent, that account will be closed immediately, all associated funds will be handled in accordance with our Terms and Conditions, and the collected data will be deleted from our systems.

If you believe that a minor has created an account on Ph Swerte, please contact us immediately at privacy@phswerte.my so we can take prompt action.

11 Changes to This Policy

Ph Swerte may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email and/or an in-platform notification at least 14 days before the changes take effect.

The "last updated" date at the top of this page always reflects the current version. We encourage you to review this policy periodically. Continuing to use Ph Swerte after an updated policy takes effect constitutes your acceptance of the new version.

12 Contact & Complaints

For any questions, concerns, or requests related to this Privacy Policy or your personal data at Ph Swerte, please reach out through the following channels:

  • Data Protection Officer: privacy@phswerte.my
  • General Support: support@phswerte.my
  • Live Chat: Available 24/7 from your Ph Swerte account dashboard

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act. Information on how to file a complaint is available on the NPC's official website.

We take every privacy concern seriously. Our DPO will acknowledge your inquiry within 3 business days and aim to resolve it within 15 business days. Kausap natin — no runaround, no brush-offs.

Safe, Private & Licensed

Play at Ph Swerte — Where Your Data and Your Winnings Are Both Protected

Now you know exactly how Ph Swerte handles your personal information. We built this platform on transparency and trust, and that extends to your privacy. Thousands of Filipino players choose Ph Swerte every day — join them and experience gaming done right.